Service Requests hands down is the most magnificent opportunity to market your property to existing residents. When delivered with compassion and expertise a routine maintenance call can be as valuable as a mouthwatering concession for a renewal.
Maintenance is the 1st line of defense & offense, when retention is the game. It gets down to the basic plays in this sport: appearance, manners and skill that turns a leaky faucet into a resident appreciation Super Bowl touchdown! LeBron to Wade Alley-oop! Or World Cup Goooaaaal!
Your maintenance team’s awareness of this crucial role can make all the difference in your resident's decision to choose your property Otra Vez! (Again). I've learned this is best accomplished When & IF you invest in this golden rule: Treat your maintenance teams the way you Want & Need them to treat your renters.
This post is inspired by Matthew 7:12 (Amplified Bible)
So then,whatever you desire that others would do to and for you, even so do also to and for them…….
