Better Than Silver or Gold

Treat your reputation and name like a rare jewel. Better yet treat it as if it’s more valuable than a rare jewel. Protect it better than you protect your home, car and most sensitive financial data.  Just as we use locks and alarms on our valuables, use honesty, diligence and wisdom to keep your reputation blemish free and glistening.

Proverbs 22 :1 Choose a good reputation over great riches;
      being held in high esteem is better than silver or gold.

Let Renewals Help Inspire A New You

Renew your purpose by reminiscing about the day you were promoted or hired!  Was there a promise in your heart for unlimited dedication to your new responsibilities?  Can you recall when everyday property challenges inspired and didn’t overwhelm you?  I can remember when my email inbox didn’t require scrolling, and I handed out my business cards to prospects and residents like homemade treats.  Ahhh the good ole days.

It’s likely the way your residents contemplate the decision to renew their leases.  I’ve learned that the negotiations surrounding a Renewal, opens the door to much more than the $avings of retention!  With the right perspective ~when our residents choose our property all over again, we can decide to commit to do our best for our property ……all over again.   

Considering Ephesians 4:22-24.

It always Perseveres......

Today is all about 1 Corinthians 13!!! There is no better way to Manage, Lease and Maintain your property while serving your residents with LOVE.

Scoring a Goooaaal with The Golden Rule

Service Requests hands down is the most magnificent opportunity to market your property to existing residents. When delivered with compassion and expertise a routine maintenance call can be as valuable as a mouthwatering concession for a renewal. 

Maintenance is the 1^st line of defense & offense, when retention is the game. It gets down to the basic plays in this sport: appearance, manners and skill that turns a leaky faucet into a resident appreciation Super Bowl touchdown! LeBron to Wade Alley-oop! Or World Cup Goooaaaal! 

Your maintenance team’s awareness of this crucial role can make all the difference in your resident's decision to choose your property Otra Vez! (Again).  I've learned this is best accomplished When & IF you invest in this golden rule: Treat your maintenance teams the way you Want & Need them to treat your renters.

This post is inspired by Matthew 7:12 (Amplified Bible)

So then,whatever you desire that others would do to and for you, even so do also to and for them……. 

The Key to the Make Ready process....Compassion.

Turning an apartment in the transient South Florida market is all about making the process efficient, economical and ready for show! More often than not getting a unit  “Ready” for show becomes the focus with little regard for when the showing translates into a move-in. (Sigh.) This is when an all too common chain of events occur:

 

1. Embarrassing Move-in Inspection
2. Moderately annoyed resident makes 1^st complaint
3. 1^st Service request in a series of avoidable $ervice request$
4. New resident sees your property in a whole new “dim” light.
5. 'Sigh'….again

Then the questions of Who and Why becomes a temporary obsession and oddly you as a manager become the most desperate to get to the root cause. After all, the buck is stopping with you and the reputation of the property can start with the once moderately but now completely annoyed and disappointed resident.

The lesson here is about Excellence! Excellence that is conveyed to your team in such a way that it becomes the rule not the exception. For maintenance, help them to see it like a handy flashlight in a dark space.  The dark spaces usually come in the form of  a tripped garbage disposal to the dusty vents that are easily overlooked.  I like my maintenance team to imagine that they are preparing units for their best friends or their Moms.

As for leasing, excellence should be like a Master key that can open any door! A key like this is priceless for a busy leasing consultant.  Yes, I realize Master keys are controversial, but for the sake of this post and our residents its all about using it exclusively to unlock compassion for those that decide to make our properties their homes

Post inspired by: 2 Peter 1:3 (New Living Translation)By his divine power, God has given us everything we need for living a godly life. We have received all of this by coming to know him, the one who called us to himself by means of his marvelous glory and excellence.